After sending in the computer twice and numerous conversations with people in India, Canada, and Colorado, here is what is happening.
HP has realized that they are not going to fix the laptop so the offered to send me a new laptop. They also have laptops they buy back from overstocked stores that they mark as refurbished. I am not sure if that is true but they offered me a year warranty with anything that I choose.
I bought a 3 year extended warranty that Staples will refund because they have not done any service on the laptop. That was the easiest part of the conversation and only took two hours.
HP says that I will be getting a new laptop that is equal or greater than the one that I have now. I should have that computer in less than a week.